Frequently Asked Questions
What is covered under the Rainbow warranty?
Rexair provides to its independent Authorized Rainbow Distributors, a written four (4) year warranty on the Rainbow Cleaning System and attached accessories and an eight (8) year warranty on the vacuum cleaner motor/electronic controller. These warranties do not cover normal wear and tear arising from usage of products, such as belts, HEPA Neutralizer, etc.
Can the Rainbow pickup liquids?
The Rainbow is able to safely pick up liquids. Please follow the instructions in the owner’s manual. The Rainbow Power Nozzle is not able to pick up liquids.
Where can I obtain a replacement owners manual?
An owners manual for your Rainbow System can be downloaded by clicking here.
How often do I need to change the HEPA neutralizer?
It is recommended that you have an Authorized Rainbow Service Center inspect your HEPA Neutralizer after two years of use. After five years of use, the HEPA Neutralizer should be replaced (by an Authorized Service Center) to ensure your Rainbow performs its best.
Do Authorized Rainbow Distributors sell the Rainbow Home Cleaning System on the Internet?
No. Authorized Rainbow Distributors sell the Rainbow Home Cleaning System exclusively through in-home demonstrations. Importantly, only Rainbow Products sold by Authorized Rainbow Distributors in the home come with an authorized warranty. Rainbow products purchased through unauthorized channels, including the Internet, are not covered by an authorized warranty. In addition, there is no guarantee that products sold on the Internet are either new or genuine Rainbow Products.
How long is a Rainbow presentation?
It depends. As a general rule, a Rainbow presentation takes about 2 hours. Sometimes it can last longer if the customer has questions. When scheduling a showing, it is best to plan for 2.5 - 3 hrs just to be safe.
When will I receive my Gifts?
Upon the completion of your 6th qualified showing, submit a Gift Request Form. Once the verification department has verified your first 6 showings you will receive an email letting you know of the status of your gifts. Once your request have been approved, you may come by our Acworth location at our open house Saturdays at 11am or Mondays at 7pm to receive your gifts. Refreshments will be served.
Is the RainJet safe to use on my floors?
The RainJet cleans the following types of floors: marble, stone, ceramic tiles and vinyl and linoleum. Do not use on unfinished, oiled or waxed wooden boards, unsealed tiles, or carpeted floors because they may be water-sensitive.